Goldmark - Who we Are

Origin

Goldmark Jewellers was set up in 1991 by brother and sister Derek Egan and Marie Cronin. The Egan family have been in the jewellery business since their grandfather trained as a watchmaker in McDowells of O’Connell Street Dublin before setting up his own jewellery business in the west of Ireland in the small market town of Ballaghadereen. That shop which was taken over by their parents Aidan Egan and June Egan in the 1970s and now is run by another Egan sibling so there are three generations of jewellers in the family. ‘Derek trained as a watchmaker and further developed his craft of making and repairing jewellery over the years working at the bench, while Marie runs the shop day to day We are delighted to have built up a strong reputation and have many loyal customers.’ Repairs are done on-site which means Goldmark can offer a quicker turnaround time.

Specialities

Derek is a qualified horologist (watchmaker) although these days spends more time making and crafting jewellery which he loves and has no interest in retiring any time soon

FAQ

Lead Times

The lead time (time between ordering and shipping) depends on the item source: * If an item is available in stock, then it can be made available for shipping or collection the next day after the order is placed. * If an item is make-to-order there is typically a lead time of 7 days before shipping * For comissioned items, please allow approximately 3 weeks as these are hand-made items and may require specially ordered stones or precious metals - we can discuss this with you at the time of placing the order.

Delivery Policy

Currently we offer two options - COLLECT or REGPOST: Collection in-person is available and we are always delighted to meet our customers in person and get to know you! Registered Post - we currently accept orders for delivery within the Island of Ireland, and we use the AnPost registered postal service, which is insured to a value of €300. On shipping, we add the tracking number to each order, which allows you to track delivery progress.

Returns Policy

Returns are available as per EU law, within 10 days of placing the order. We do not cover shipping cost for returns. Items which have been personalised as per the customer's request (e.g. engraving or modification) can unfortunately not be returned as they are not resaleable.

Earrings return

Due to hygiene reasons we cannot accept returns on earrings

Enquiries

Any Questions, please ask!

We welcome enquiries from our customers. We are happy to take telephone enquiries on 059 1231234 during working hours. Otherwise, please raise an enquiry here, we check these messages about once per day so may not come back to you immediately, but we will always try to answer your questions within a reasonable time. If you have any images that you wish to share, for example design queries, please upload them and we can have a look.

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